Your Holt floor is really easy to look after!

A bit of care and it will look good for years to come!

Looking after your floor

You should always remember that wood is a natural product and its looks will improve as the floor matures, so you may notice a slight darkening of the floor after a period of time. Don't worry, this is entirely natural and is caused by the effect of sunlight on the floor. If you've got some rugs on the floor, try and move them around so you don't end up with slightly lighter patches where the rugs have been.

Do's

Your floor's biggest enemy is grit and the smaller the grit, the worse it is. The first thing you must do therefore is to put an entrance mat inside every external door to encourage people to wipe their feet, and hopefully that will prevent any problems from arising. If possible, have one outside as well and also, don't forget to clean your mats every so often.

Use felt pads under furniture legs to stop any unforeseen scratching and put castor cups under the castors on chairs and sofas. Always lift heavy furniture when you're moving it around the room.

Clean your floor regularly. Use a brush or vacuum cleaner to get all the loose dirt off the floor whenever needed. If necessary, use a very slightly damp cloth or mop but don't use too much water and always make sure your floor is wiped dry afterwards. Smear marks can be extremely difficult to get rid of.

Wipe up any spilled liquids as soon as possible.

Keep the ambient temperature to 18 - 20°C whenever possible.

Don't's

Don't leave water or any other liquid lying around on your floor for any length of time.

Don''t use a wet mop to clean your floor. Just use a very slightly damp mop.

Don't use an abrasive cleaner. This will damage the finish of your floor.

Don't let sharp or abrasive objects come into contact with your floor.

Don't slide heavy furniture across your floor.

Don't wear stilettos, especially ones with worn heels.

Repairing your floor

Small nicks and scratches can be repaired using a colour-matched filler but larger areas may mean that some boards need replacing. You can do this by taking up the floor as far as the damaged boards; putting in new boards; and then relaying the original undamaged boards. It's also perfectly possible and relatively straightforward to replace a damaged board without having to take up any of the surrounding floor. Give us a ring on 01782 791401 and we'll talk you through it. 

General:

All Holt floors are guaranteed from the date of delivery for the period and under the conditions warranted by ourselves. If any goods are found to be defective during the guarantee period and providing such defects have not occurred through incorrect installation, usage or maintenance procedures, or through the liability of other products or persons, we will at our discretion either rectify or replace the defective part of the goods or refund a corresponding proportion of the original price in accordance with the manufacturer's warranty. All goods should be carefully checked for any visible defects both before and during installation. Any goods which are installed in spite of such defects are not covered by the guarantee. Under no circumstances shall we be liable for any consequential loss whatsoever in the event of any claim arising under a guarantee.

The terms of the Holt warranty are as follows:

Installation warranty:

Holt floors are guaranteed for the period set out in the specification tab for each individual floor. They are guaranteed for all residential installations to be free from defects caused as a direct result of faulty manufacture providing the floor is installed in accordance with the manufacturer's installation instructions, a copy of which can be found in each pack of flooring. A commercial use warranty is also available dependent on the use to which the floor is to be put. Please use the Contact Us form to provide details of the installation and a warranty will then be issued.

Visual appearance warranty:

Holt floors are carefully inspected by quality control personnel before leaving the factory. However, flooring should be carefully examined by the customer and the installer for any defects prior to installation. In the unlikely event of a defective board being found, it will be replaced free of charge. In the event that a defective board is installed whether inadvertently or deliberately, no warranty shall apply.

Structural warranty:

All Holt flooring is manufactured using a sophisticated bonding system with each board being produced under intense heat and pressure to ensure the highest level of quality. In the unlikely event of any structural failure of a board within one year of the installation of the floor, we will at our discretion either repair or replace the defective board free of charge. If failure occurs more than one year after installation but before the end of the warranty period, the liability under this warranty will decrease by 10% of the invoice value each year and will be limited to the repair replacement or refund (at our discretion) to the decreased value for that year.

Moisture protection warranty:

Holt floors are specifically designed to withstand the effects of normal moisture or dryness. They are built with a cross-layered base making them extremely stable. Holt residential floors are therefore significantly more resistant to expansion and contraction than traditional solid hardwood floors. Provided they are installed and maintained in accordance with Holt installation and maintenance instructions, Holt floors are guaranteed against damage caused by normal moisture and arid conditions. Should any floor fail under normal moisture conditions during the warranty period, we will at our discretion repair or replace the damaged flooring but we shall not be liable for any costs of finishing.

Exclusions:

The  warranties described above will not apply and we will not in anyway be liable in the event of:

• Improper installation - Performance of the floor is highly dependent upon proper installation. Installation must therefore be in strict accordance with the Holt installation instructions.
• Improper maintenance - Maintenance must be in strict accordance with Holt maintenance instructions.
• Abnormal environmental conditions - Holt flooring products are guaranteed to perform in what we consider to be normal residential applications. Any exposure to excessive heat or moisture may cause damage to the flooring and is not covered by this warranty regardless of cause or source. Electric under-floor heating systems are able to supply an almost instantaneous heat to the floor which warms up the floor over a very short space of time. This can cause tensions within the floor and may cause the wood surface to split. We cannot therefore guarantee a Holt floor which is laid over electric under-floor heating. Any damage caused by environmental conditions outside the tolerances specified in the Holt installation instructions is excluded from any or all of this warranty. Please note that Holt flooring is not suitable for use in bathrooms, conservatories, or areas of high humidity.
• Misuse - No responsibility will be accepted for any damage caused directly or indirectly through misuse, abuse, accident or use that is not consistent with the Holt installation instructions. No guarantee either express or implied is given for any damage due to inadequate care or other causes including without limitation, stains, damage caused by worn or narrow-heeled shoes, by the movement of furniture or equipment, by heavy items, by impact, by scratches or scarring caused by pets or other animals, by abrasive or sharp-pointed items, by extreme heat or from moisture caused by wet mopping, spills or standing water.
• Alterations or repairs - Alterations and unauthorised repairs to any Holt flooring will void any and all express or implied warranties including merchantability or fitness for purpose. Any authorised repairs will not extend the guarantee period.
• Reinstallation - In the event that we replace defective boards, we shall not be liable to provide for or incur the costs of removing or reinstalling the defective floor or resurfacing or refinishing the replaced or surrounding floor or to provide for the cost thereof unless and to the extent expressly provided in the warranty description above. No liability to replace or repair shall extend to any sub-floor materials or any other items used in the course of removal, installation or refinishing.
• Normal variances - Wood is a natural and living product. Variations in colour, grain and texture may occur and are not therefore defects and as such no warranty shall apply thereto. Installed flooring will change colour over time and as this is a natural characteristic of wood products, no warranty shall apply. Exposure of all or parts of the installed flooring to direct sunlight may cause variations in colour and such variations are not covered by this warranty

This warranty is not transferable and is extended only to the original purchaser and for the original installation. All warranties shall expire on sale, transfer or relocation of all or any part of the installed floor.

Liability limitations:

The above warranty is the only warranty either express or implied provided by ourselves for residential applications involving light to normal traffic conditions. A commercial use warranty is also available dependent on the use to which the floor is to be put. Please use the Contact Us form to provide details of the installation and a warranty will then be issued. Except as stated herein no other warranty, express or implied, is provided including any warranty of fitness for a particular purpose. No retailer, installer, dealer, distributor, agent or employee has authority to increase the scope or alter the terms or the coverage of this warranty. No agreement to repair or replace shall in any event act to extend the period of coverage of any warranty provided. In no event shall we be liable for any claim loss or damage arising from the purchase, use or the inability to use its products or from any form of special, indirect, incidental, or consequential damages including, without limitation, lost profits, emotional, multiple, punitive or exemplary damages, or legal fees. In no event shall we be liable for the costs of old or new materials other than Holt floors. In no event shall our liability exceed the amount we actually received for the sale of the defective materials concerned. Any claim under the terms of this warranty must be made within seven days of the date on which the defects first became known or first should have been discovered. All claims must be in writing and in order to make a claim under this warranty, evidence of the purchase date and the identity of the original purchaser and installation location must be provided. Without such proof, no warranty shall apply.